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Go to the shopRefund policy
We want you to love your purchase. If it is not quite right, we make returns, exchanges, and refunds quick and simple.
You have a full 7 days from the day your package arrives to request a return, exchange, or refund.
How it works in 3 easy steps:
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Send us an email
Reach out to kafelle.store@gmail.com with your order receipt or proof of purchase, and let us know whether you prefer an exchange or a refund.
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Get your shipping label
Once your request is approved, we will email you a return shipping label along with simple instructions on where to send your package.
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Send it back & get sorted
Pack your item securely. Items just need to be in their original packaging, unworn or unused, and with tags still attached. As soon as we receive and inspect your item, we will process your exchange or issue your refund to your original payment method.
Returns Policy
We accept returns on unworn, unwashed items with tags attached within 7 days of delivery. Please note that customers are responsible for purchasing their own tracked international/domestic return shipping labels.
We accept returns on unworn, unwashed items with tags attached within 7 days of delivery. Please note that customers are responsible for purchasing their own tracked international/domestic return shipping labels.
When filling out the customs declaration at your local post office, you must mark the contents clearly as "Returned Merchandise" to prevent border delays. Original shipping fees are non-refundable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Got questions? Email us anytime at kafelle.store@gmail.com. We are always here to help!
